Frequently Asked Questions.
1- What makes SoundCity different from other audio and electronics retailers?
SoundCity.com is powered by Sound Waves, a company with more than 32 years of experience in high-end audio, video, and custom technology installation. Unlike typical online stores, SoundCity combines a curated selection of premium brands with real-world expertise from professional installers.
This means every product we offer has been carefully selected for performance, reliability, and integration into real homes, vehicles, and commercial environments.
2- What types of products does SoundCity specialize in?
SoundCity focuses on premium audio, video, and smart technology solutions, including:
- High-performance car audio systems
- Home theater and cinema components
- Architectural speakers and distributed audio
- Smart home automation
- High-end headphones and streaming audio
- Professional AV accessories
We carry respected brands such as Focal, Naim, SVS, Yamaha, Epson, Leica, K-Array, Morel, ELAC, and RowOne, ensuring our customers have access to the best technology available.
3- Do you offer installation services?
Yes. Through Sound Waves, we provide certified installation services for both residential and automotive systems.
Our specialists work with:
- Homeowners
- Builders and architects
- Interior designers
- Automotive enthusiasts
Every installation is designed to integrate seamlessly with your environment while delivering reference-level performance.
4- Can SoundCity help design a custom audio or home theater system?
Absolutely. Many of our clients want more than a simple product purchase — they want a complete listening or viewing environment.
Our team can assist with:
- System design and product selection
- Acoustic considerations
- Speaker placement and calibration
- Integration with lighting, shading, and smart home systems
The goal is to create a system that performs beautifully while remaining visually unobtrusive.
5- What is the SoundCity return policy?
We offer a 60-Day “Love It or Return It” Guarantee.
If you’re not completely satisfied with your purchase, you can return or exchange it within 60 days of delivery as long as the item is in like-new condition and includes all original packaging and accessories.
Returns can be started by contacting our team via phone, email, or live chat.
Are there any return fees?
Return fees are designed to be fair and transparent.
- Standard items: $10 per package
- Oversized or freight items: Up to $125 depending on size and weight
In many cases, first-time return fees may be waived.
6- How quickly are refunds processed?
Once your return is received and inspected, refunds are typically processed within two business days.
Most banks will post the refund within five business days.
You’ll receive a confirmation email when your refund has been issued.
What happens if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Our team will quickly arrange:
- Free return shipping
- Replacement product or refund
- Fast resolution of the issue
Photos of the damage help us process the claim faster.
7- Do you offer support after purchase?
Yes. Our relationship with customers does not end after checkout.
We offer ongoing support including:
- Product setup guidance
- Troubleshooting assistance
- Warranty coordination
- Repair or replacement parts sourcing
Our technical team is always available to help ensure you get the most from your system.
8- Can I speak with an expert before purchasing?
Absolutely. Many SoundCity customers prefer to speak with a specialist before selecting equipment.
Our team can help you choose the right solution based on:
- Room size and acoustics
- Listening preferences
- Vehicle type
- Budget and performance goals