SoundCity.com — Return & Exchange Policy
Our Promise: 60-Day “Love It or Return It” Guarantee
Shop with total confidence. If you’re not completely happy, return or exchange your item within 60 days of delivery in like-new condition for a full refund or store credit.
How to Start a Return
1. Contact Us
– Phone: 1-800-SOUNDCITY
– Email: returns@soundcity.com
– Live Chat: Available during business hours
2. Receive your Return Authorization (RA) number.
3. We’ll send you a prepaid return label (UPS or freight).
4. Pack the item securely in its original packaging (including accessories, manuals, and serial-numbered components).
Return Fees — Fair & Transparent
– Standard Items: Flat $10 per package return fee.
– Freight/Oversized Items: Tiered fee up to $125, based on size and weight (quoted before return is booked).
– First-Time Return: Fee often waived at our discretion.
Conditions for Return
We can only accept items that are:
– In like-new condition (no scratches, dents, or excessive wear).
– Complete with all accessories, manuals, and original packaging.
– Matching the original serial number.
We may refuse a return or apply a restocking fee if:
– Packaging is missing or damaged.
– Items show signs of misuse or installation damage.
– Serial numbers are altered or missing.
Non-Returnable Items
– Custom or special-order products
– Open-box clearance items
– Gift cards
– Hygiene-sensitive products (e.g., in-ear headphones once opened)
– Turntables with broken or missing stylus
Damaged or Defective Items
– Report shipping damage or defects within 48 hours of delivery.
– Provide photos for faster resolution.
– We’ll arrange free return shipping and replacement or refund.
Refund Timeline
– Once received and inspected, refunds are processed within 2 business days.
– Funds typically post to your account in 5 business days.
– You’ll receive email confirmation when your refund is issued.
Loyalty & VIP Benefits
– Frequent buyers may enjoy waived or reduced return fees.
– We may offer extended return windows or other perks for Rewards members.
Post-Return Support
Even after your return window closes, our team is here to help with:
– Warranty coordination
– Troubleshooting and setup guidance
– Repair or parts sourcing assistance
Quick-View FAQ for Developers to Implement
| Question | Short Answer |
| Return Window | 60 days from delivery |
| Return Fee | $10 standard / Up to $125 freight |
| First Return Fee Waived? | Often, at our discretion |
| Non-Returnable | Custom orders, open-box, gift cards, hygiene items |
| Damaged/Defective | Free return shipping & replacement/refund |
| Refund Speed | 2 business days to process, 5 business days to post |